I purchased a physical movie that had a code that I tried to redeem. VUDU said I already owned that movie and when trying to redeem it somewhere else it says that it was redeemed through VUDU. I opened a ticket with VUDU on Aug 23, then on Aug 28 then on Sep 1 and then again today. They have completely ignored the ticket. Two weeks and not one response. I still have a ticket open from 12/12/18 that they have not bothered to respond to since they said they were working on it on Jan 28, 2019. I am kind of stuck with them after redeeming so many movies through them. I am over 700 movies but if you are starting use a different site. Now with just about all of them interlinked it makes no difference what site you use. So avoid VUDU at all costs.