This complaint is about the automotive manager at the Canadian Tire store in Vernon B.C.. Brought car in on June 22 because of a radiator leak. We were ready for a 5 hour trip home. Needed a new radiator which would be there in the afternoon. Told one part that had to come from Kelowna, wouldn't arrive until next day. Would definitely be ready to go by noon the next day. Arrived 11:30, no part. Checked in a number of times wondering where the part was and emphasizing that we needed to get home. It's a one hour drive from Kelowna. Kept being told that it was on it's way. Waited all day. No part. At 3 pm given song and dance blaming the delivery service. Told then that the part we were waiting for wasn't broken because the mechanic had such a gentle touch and hadn't broken it. It was just recommended that it be replaced with the radiator. We had not been informed of this before. I strongly believe that if it wasn't broken and it was just a recommendation that it be replaced, my daughter should have been given the option of keeping the old one that was still working. The car would have been ready in the morning and my daughter would have been home for work. We had waited all day, daughter had missed work, and it was all totally unnecessary!!! There was no ownership of the problem, just blaming the delivery service and manufacturer for recommending the part be replaced. I told him we should get a discount because of the great inconvenience this had caused us and he said "no, you won't get a discount". My daughter was close to tears and I was livid. We were understanding up to the point where we found out that the part didn't even need to be replaced!!! He even gave a one year warranty on the part which seems to mean to me that he's pretty confident that there's nothing wrong with it. So, why was it being replaced. This was totally unacceptable!!!