I order very often online basically every week. In return they always send me thank you coupons for $10 off $50 for my next purchase. I always used these great coupons in which you have 14 days to use so it's no problem for me since I purchase every week. However back in January I went to use one of those coupons online and it said the code is expired. It indeed was not expired as I just received the coupon two days prior. I reached out through email twice. After 4 days no response. I then called customer service. The woman I spoke to for a half hour told me over and over that Charlotte Russe has no so coupon. I then asked to Speak to a supervisor and they told me I need to send a screen shot of the site saying it is indeed not working. So I email them what they ask for. 3 days go by. No response. I called customer service again. This woman says she recognizes the coupon but that it's expired. I said the coupon says it's good for 14 days and it's been a week. She says she doesn't know why it's not working but if it says it's expired then there's nothing she can do. I gave up didn't get to use the coupon and missed out on my discount. I ended up making a few more purchases the end of February so they sent me two more of those same coupons. Same exact thing happened. None of those codes worked it's a shame. Also every time I ever received the rewards bucks for purchase they never ever worked online saying the code was invalid. Why keep sending me faux coupons???