I called Zappos to experience their legendary customer service. I asked what was the process for buying a suit. The rep began reciting the Zappos return policy to me. Since, ordinarily, suits are all about fit, form and tailoring, I asked if Zappos had relationships with or recommendations for tailors. The rep said, "If the suit doesn't fit you, our return policy is blah blah blah. I did not call to hear their return policy. I called to hear their process for buying a suit. The rep told me she was transferring me to someone else who could better explain Zappos return policy. Again, no interest in that, so I ended the call. Bottom line: customer service does not listen.