Company is forcing my calls to the Service Navigator department, where they refuse to do anything at all helpful. Today I attempted to contact OptumRx (their mail-order pharmacy) by using the automated phone tree, but instead I ended up talking to a Service Navigator who refused to help me and refused to transfer me to OptumRx. Apparently in this ginormous corporation I'm confined to getting help from only one person and she's on vacation. Never mind the fact that she's already refused to do anything for me, and she's likely not coming back anyway. This company is accepting payment as if they actually provide services, while doing absolutely nothing but constructing obstacles since last December. They must be forced to refund every penny they've collected this year for my care … those are improperly-received funds.