On 5/12/21 I spoke w "Symphony" to accept a 0% 12 month credit card offer on a current card we already had w a 0 balance. The statement did not reflect that so on 6/2/21 I called "Jen", she assured us that it would be corrected on our next statement. It wasn't. We also, could not log on line to pay our bill...tried reset repeatedly and we've had this problem prior as well! Then to call C.S. 3 times leaving my call back number, to finally get te fall + they hung up on us! Repeatedly!!! So I called local branch, got" Laura", explained problem #1 0% for 12 months is not on my statement #2 problem we can't log on to pay bill even after reset attempts. She said we would have to come in! What!!! I work, + your hours don't accommodate mine. Furthermore, that was not necessary when I answer all security questions... repeatedly! Then she yelled, if I continue to scream at her she'll hang up on me! What! I then asked for manager, she said she wasn't it, I ask to leave a message w my #. No reply, I ask again! She says there's nothing she can do. What?! It's been 10 days no call back from the manager Cindy. So I scheduled an appointment for 10:15 call from the manager today 7/15/21. "Laura calls, I said do you recall the problems were having, and I asked why she called and not the manager? She said well Illvtryvto help you. I said you could or wouldn't 10 days ago, let me speak w manager! She's not in...I asked again 4th time, to leave my number [protected] to call after 10 am. No answer, I say it again, she replied yeh! So hopefully I get a call tomorrow after 10 to resolve the 2 problems. Btw we paid our statement in full via USPS mail, including the $38 interest and would require a refund on that. And we still can log online, don't sent reset password again it doesn't work it doesn't accept my ss # it's redicoulous! Very to.e consuming just to try to pay our bill! Worst customer service we've ever ever had. Close our account, now!