21 Mar, 2021 → by ClaimboUser170323
Customer service / availability
1
I purchased a recliner from the Conway store back in Feb. We were told it would be in by the middle of March. When I called to check on it, I was told the end of March. Today we called and were told it was going to be pushed out a couple of weeks into April. We told the store we had lost interest and would like a refund as we need a recliner. The store manager didn't have the guts to call us but made the salesman call us back and tell us the don't do refunds. Even though they were not able to deliver as promised. Now I will refuse to purchase anything else from them in the future as they have lost my confidence in them being an honest company. How far am I going to have to take this before the store does the right thing and give me my money back.