9 Jun, 2021 → by ClaimboUser643121
Customer Service at local store
*SOLVED
3
I believe I was discriminated against in the Reno store. I attempted to purchase a recliner and was signing up for the free delivery for a year. I double checked before I paid to make sure that when they removed my current chair they would also take away the ottoman that went with it. The salesman and the customer service rep were both extremely rude. I asked for a manager, she also was extremely rude. The salesman called me a liar. He said they have NEVER taken away furniture. I explained I knew this was not true as they took a chair for my roommate when his big screen was delivered. I asked the salesman if he was calling me a liar and he said "yes". In the meantime, an elderly neighbor had a chair delivered last week and guess what - there were the delivery people removing her existing chair. I guess I'm just not old enough! RC Willey is a liar and I want an apology in public!