I booked my flight back in April, it is now September. My flight was cancelled through the 'customer service professionals' at ExploreTrip and no one contacted me about it, except through ONE email that went to spam (the only reason I even found it was because I was looking through my entire inbox because I had forgotten what time my flight was). One obviously has to give their phone number when checking out, so ExploreTrip without a doubt had the capacity to contact me that my flight was cancelled. After many frustrating emails back and forth I finally called their 'customer service' line and the man who was 'helping' me was absolutely unwilling to amend the problem that they had caused. I originally bought my tickers for $208 dollars-- he quoted by $367, at least 100 dollars over anything on any other website I found! (Alaska, Delta, Hipmunk). I was dumbfounded at the complete lack of professionalism. I myself work in the customer service industry as a server in a restaurant, so I find this completely unacceptable.