I am from Upington. I would really appreciate it if a supervisor can phone me back. When I opened my account I read that I can have secondary cards for my family. I phoned customer care to enquire about it. After a very long holding of the line, I was told that I needed to get the smart shopper card numbers of my student children in Bloemfontein as well as their ID numbers. I got that ready and phoned again. This time someone new answered and showed me to the local Pick and Pay Clothing store. The lady phoned customer care and I was advised to come back when my children are at hom and that took weeks before they could visit for the holiday. My daughter was here first and the lady helped us through the process, with customer care on the line. It took about an hour. When my son came two weeks later, we went to our shop again for the second secondary card. First we held the line for anhour before someone answered and after that Fransie from Kgalagadi PnP Brance code CD 72 and I would make turns to phone, she from her office line and me from my cellphone, just to keep listening to your horrible music, the recordings telling us how easy it is to get a secondary card, someone answering the phone and shortly after that, dropping the line. This happend for four hours on the 12 July 2019. that was the only day my son was in town to get it done. after closing time, we were still in that shop, without anyone in customer care to be able to help us. youve got utterly incapable staff. You can listen to the recordings on that afternoon with Nikita at about 14h25, untill 18h10. with I think Andisiwe at head office. I had a long conversation with Annaliza Fogwadwad and Fransie spoke to Andisiwe, who tried to confirm my details with me, with bad and ununderstandable English. thereafter I requested that this process to be done without my sone, because he had to feed the animals at the farm, and he was there the whole afternoon, never to be called to the phone. in the process with my daughter, she also was not needed on the phone. then it could not be finalised - to our big frustration. P lease do get the recordings to hear the bad service we got. I want my son to have the secondary card, but this time i whant decent service!!!! Please contact me on hoftelmarie@***.com