The company and customer service is HORRIBLE! I attempted to place an order online, but the DID NOT PROCESS; however, my account was still charged. When I contacted them I spoke with 2 different individuals whose information of resolve this issue was helpful or on the same accord. I was told it would need to go to the finance department by one and to contact customer service via email by the other. What is the point of calling the contact number. This company is horrible and I will NEVER ORDER from them again! I DO NOT RECOMMEND THIS COMPANY. User's recommendation: NO!!!!!!