Hello all, I have booked five previous trips through Gate 1 with overall satisfaction. During the Black Friday event, I booked an Israel trip for December, 2017. I then tried to apply a $100 referral credit, which expires in January, a $25 survey completion credit, and a $25 birthday credit; all non-promotional items. I was informed that no credits could be applied during this "promotional event" - those can only be applied to non-promotional trips. I was then informed that I would need to purchase another vacation to use those credits. I couldn't believe this policy after all the $$ and referrals sent their way. I have tried to speak to them directly but with no results - they were happy to see any current or future business go away. There are many tour companies out there that would gladly take my funds. We travel extensively both domestically and abroad numerous times a year. Very disappointed after all these years.