A overpayment was automatically took from my checking account. I used credit card which has my own overpaid $600 sitting in the account. BOA charged me a fee on my own money, when called and spoke to a rude manager Abby-ID DCN8C of Phoenix Arizona, she blatantly refuse to refund the fee that was charged using my money, not borrowed from BOA. She said; she can close my account if I am not happy, so who the hell are these employees offering to close account but not to resolve their issues. I will not do further banking with Bank of "America", they do not represent "America" at all.