At the end of May 2008, I ordered online a Roketa 250cc Touring Scooter from County Motorsports LLC, 727 Clovis Avenue, Clovis, CA 93612. I placed the order at www.countyimports.com. Due to limited supply, I had to provide two color choices. When I saw the scooter was ready to ship, I emailed them to see if they could tell me which color I got so that I could order a matching helmet. They never responded. No big deal. When I checked back and saw the scooter had shipped, I wanted to know what preparations I should make since I was having this delivered to my office location and would ride it home. I assumed it would need gas but would it need oil or any other fluids before I could ride it? I could not find the answer on the website so I emailed them. No response. I called and got a reception who transferred me to voice mail. No response. I called again a different day and just had to leave a message. No response. I emailed the technical department. No response. By that time, the scooter had arrived and I had to "wing it" as the owner's manual was the worse I've ever tried to follow. I also was looking for my title since it was supposed to go out right after I submitted my request--which was the day after the scooter arrived. A couple of weeks went by and I didn't get it. I emailed to see if they had even got the request and got no response to that. It finally showed up in time for me to sign it up to the new buyer. I hope the new buyer has better luck than I did. Maybe they are more self-sufficient and won't have any questions because they won't get ANY customer service if they have my experience.