I used to be able to contact a live person at Getaround in case of emergency, but no longer. You have to send a message and what for a response. I was delayed in returning the car due to an emergency plumbing problem. As a result, I couldn't start the car. I was finally able to get the owner of the car who took care of it and I was then able to return the car. I heard from Getaround about 30 or 40 minutes later and explained the problem. I was concerned that the "meter was running" on my account for the car. Any car rental service should allow for personal contact in cases of emergency and this situation has soured me from using Getaround in the future. returned the car. Ab User's recommendation: Be warned.