My connecting flight from LAS to LAX was delayed so much the car rental place was closed when we landed. We lost our deposit and had to pay significantly more for a last minute late night rental car. Maria laguillas was the supervisor i spoke to. She was rude, unprofessional, a d sarcastic. She laughed at me for crying and offered no help. Not even sympathy or understanding. I'm upset about the $200 i lost but i wish Maria laguillas be fired more than me getting compensated