My coverage for COBRA terminated as of 1/31/2011. I paid $320.45 for the premium due 1/1/2011 thru 1/31/2011. They had no problem accepting my money. I received statements from my insurance carrier that my Janujary 2011 medical expenses were not covered due to "no coverage". I called the medical carrier and they stgated CONEXIS advised them my coverage terminated 1/21/2010. I called CONEXIS on 2/4/2011 and spoke with Tim. He advised he would make correction. I'm disabled and was advised I would need a Certificate of Credible Insurance from my insurance carrier to apply for new health insurance. I called the carrier on 2/7 and was advised correction from CONEXIS never received. I have tried calling CONEXIS everydone since 2/7/2011 but the message indicates unable to take call due to bad weather then hangs up. The bad weather was over a week ago. I have also sent 3 emails requesting this correction with no reply. I only have 63 days from date of termination to get this certificate. VERY POOR CUSTOMER SERVICE. I have already placed a formal complaint with the Texas Department of Insurance, but this may take up to 6 weeks and this will jepordize my ability to apply and receive new insurance. It's a shame their customers always have to suffer for their poor service.