I have two accounts at different addresses but in my name. My daughter rents from me and wasn't paying her bill on time. She now pays by credit card. I opened a new account in April and when I received my first bill, I set up auto-pay and paid it from my bank account. They returned it and charged me $30.00 because they used the wrong account (using my account that my daughter pays.) I filed a complaint on the Pissed Customers Website and Jessica from the Corporate Office called me. She looked at my situation and then said I could have auto-pay, so she set me up. She also deleted the $30.00 charge. Today I got an email, my payment was returned and I was charged $30.00 again. I can't talk to a smart human being. I am so disgusted with this situation, I should get this bill free for all I have had to go through. There is no excuse to continue this kind of treatment. The left-hand doesn't know what the right hand is doing. Debby Davis Account [protected] [protected]