7 May, 2021 → by ClaimboUser648875
Contract renewal and invoicing
*SOLVED

4

Company name: NMNP CI SAS Abidjan - Ivory Coast Client n. [protected] Regus customer since April 2020. In April 2021 we received a different invoice than before -Ann.1- exp. 15/4/21 -(bigger amount) without any contact from Regus people. Once we got that after one year contract conditions are changed, we tried to solve with Regus office manager. Target was coming back to same conditions we had. -Ann.2- exp 15/3/21 and paid. After weeks of difficult negotiations we decided last days to confirm an higher amount than before, but less than the new invoice (Ann.1) This week we received a document -Ann. 3- in which Regus said that we have two months not paid (May and June) withe June invoice (we had to ask for that!) higher than agreed and including amounts for late payment! To close the show yesterday we received a Service Suspension Warning -Ann. 4-, as we are the worst customer, after only 5 days in May not paid and trying to understand through my assistant in Abidjan how to close the issue. To confirm our willingness we paid today the invoice expired on 15/4/21 but it is really difficult to us to believe that this behavior come from Regus that we were planning to use with our different companies in Switzerland, Italy, Dubai and others. Please reply to me: Mr. Davide Firmo, President of the NMNP CI d.[protected]@effe-soluzioni.it
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