Filed a claim for my refigerator ice maker 06/23/21 and was told that i did not purchase additional coverage for my ice maker. I asked that if calls were recorded which would support that i requested coverage for my roof, and the price if i decided to cover a second refigerator and deep freezer. It was a bait and switch and a failure to disclose important information. After going back and forth with cancelling this contract mr. Ron smith, manager in the executive customer relation department at [protected] ext: 5036, claimed that i was approved for $200 and matthew from crystal appliance came out to collect $60 for service the call, matthew said the part was ordered and to date my calls have gone unanswered. I spoke with mr. Smith, peter, and loniele over the course of this nightmare; recieving nothing but lies to string me along which resulted into broken promises and a refusal to refund my $60 service call, my $1, 925 for no services renedered. These are unethical business practices and this company should be investigated.