6 Sep, 2019 → by ClaimboUser974746
continued unauthorized billing charges after I cancelled my gym membership
2
on 6/28 I emailed my gym, French Riviera Fitness, to close my account. I couldn't talk to anyone in-person (the actual location permanently closed)! I moved out of state and there is no French Riviera gym close to me. Paramount keeps trying to charge my credit card and is now auto-calling me. I contacted them via chat to let them know to stop. I explained the situation and the agent told me that my apartment lease would not be acceptable as proof and I would have to have a mortgage, new license, utility or landline only bill, or a notarized letter on letterhead from an employer or Dean of College or University! The rep also said that I can't cancel my account if the address in the contract is within 10 miles of a branch that didn't close. There isn't one! The next closest location was >10miles from my OLD address (on contract) and 1000's away from my new one. I was told I could go to the East Memphis Athletic Club. (They apparently had a TEMPORARY "arrangement" with French Riviera after they closed, but the contract with which they are trying to screw me is between me and French Riviera, not some 3rd party that isn't even mentioned in the agreement!) My bank won't be honoring any further charges from this company that also apparently has an 'F' rating on the BBB. If they try to send something to collections or make a derogatory statement on my credit record, I will gladly take legal action.