I am disgusted by the customer service of Cricut. I receive the box for the Cricut Explore Air 2 with only the machine and welcome packet. The power cord, usb cable, premium fine point blade and housing, fine point pen, materials for practice project were NOT even in the box. Over the past two weeks I have spent over 3 and a half hours on the phone/on hold with four representatives and a "Team Leader" trying to resolve the issue. During my call today, I spoke to a Team Leader asked for his supervisor and he told me "They don't take calls." I asked him to provide them with my phone number and he said "They don't make calls." I asked for an email address and he would not provide that either.