The 1 year auto renew is ethically wrong. Have attempted to cancel account multiple times and don't seem to be getting any where. To help you with contacting people, if we hit them with communications it might help. Here are the email addresses of known employees of Castlerock Security [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com [protected]@castlerocksecurity.com Additional information John E Johnson is the one of the former owners of SAI Security BBB Link: http://www.bbb.org/chicago/business-reviews/security-systems-consultants/castlerock-security-in-arlington-heights-il-88361482 Other Details: CastleRock Security, Inc. 2101 S. Arlington Heights Rd., Suite 150 Arlington Heights, IL 60005 [protected]@castlerocksecurity.com Brian E Johnson CEO Former CO-Owner of SAI [protected]@castlerocksecurity.com Don Agee Vice President, Treasurer [protected]@castlerocksecurity.com William Gomez Technical Services Supervisor @castlerocksecurity.com Jim German Senior Vice President [protected]@castlerocksecurity.com Dhaval Patel Manager of Programming & Development [protected]@castlerocksecurity.com Hana Collins Process and Organizational Development Manager [protected]@castlerocksecurity.com Mervet Shuber HR Manager [protected]@castlerocksecurity.com Hadley Meyer Manager of Financial Systems [protected]@castlerocksecurity.com Kimberly Fivelson Legal - Contractor [protected]@castlerocksecurity.com Angelina Beaudion Director of Customer Relations [protected]@castlerocksecurity.com Kathy Polanco Customer Experience Enhan (HANDLES BBB) [protected]@castlerocksecurity.com