In December 2014, BBB began hearing from consumers who have received calls from someone claiming to be from the "Disconnect Department" of Consumer Energy. The caller stated the consumer was behind on their Consumers Energy bill and that they needed to make payment immediately to avoid disconnection. The company instructs the consumer to purchase green dot money cards for a specific amount due and then to call back once the cards have been purchased. The company provides generic contact names such as Mr. Johnson and Mr. Brown. BBB contacted Consumers Energy, and they are aware of the scam. They advised that they do not perform collection in this way and they do not accept payment via green dot money card. Consumers Energy stated that there is a process that takes place when an account is delinquent:Bill is sent to consumerIf payment not received, second bill is sent to consumerIf payment is not received, shut-off notice sent to consumer outlining amount due and shut-off dateIf payment is not received, phone call made to consumerIf payment is not received, service is disconnected The BBB contacted the company making the calls, and the phone was answered PNG. When asked what company was reached, we were informed we reached PNG Electric Company. BBB then stated we were trying to reach Consumers Energy and we were informed that they represent Consumers Energy and that we reached the Disconnection Department. When we asked where the company was located, the call was disconnected. During the BBB phone calls to the company, it sounded like a boiler room operations; we could hear several other conversations in the background. BBB has been unable to determine the true identity of the company or individuals making the calls or identify where they are located. If you receive a call as described above, we suggest you report it to the BBB and the Federal Trade Commission. Be sure to always research any organization you are considering doing business with by visiting www.bbb.org/western-michigan!