Ordered, and paid for, a pair of green dandelion pants for my wife, size 16, but constant reference to order form shows IN TRANSIT for 20 days. Intolerable Ordered a blue linen basket, and had my credit card rejected on 7 occasions. On 17th May found your machinery waS STILL USING THE FOUR LETTERS OF MY CREDIT CARD WHICH had already expired on date of 5/21. I found it impossible to change the final four on screen and eventually used a new card yesterday. It took me 2 hours to try to untangle figures; at one stage I found that I was supposed to have ordered 7 such baskets; I only need one! Impossible to get it right, had two pages of papers showing Quick Chat does not work Please expedite both these items, ASAP Thanks, Philip Johnston