I was a long time customer but now they have lost me. I placed an order in December for multiple items. I received part of the order within two weeks and then got a back order email...and then nothing for weeks. I called again in January. I was told my credit authorization expired and they could take my credit card info and send me my items. I gave my credit card and then...weeks went by and NOTHING. Then I called again at the end of February and I was told once again I had to give my credit card. I gave my credit card info AND Ordered a blanket. a week and a half later the blanket arrived but my original order items were still missing. I called again last week and was AGAIN told I had to give me credit card number and they would send me the items. I refused because how many times do I need to call to actually get a company to take my money and send me what I ordered. I called the presidents office and emailed customer service and a week and a half later...NOTHING. NO RESPONSE. Based on the aforementioned I am convinced they do not care and no one is overseeing customer satisfaction. I will go to Garnet, Lands End, Eddie Bauer etc so I can be treated with decency and respect.