I boarded rajahamsa bus on 25/07/19 at around 7:55 am from Mangalore towards Bangalore. The bus number is KA19-F3041. There was a lady conductor. She did not return change to me . I ignored it thinking that it was just 10 RS . But then I observed that she was doing the same with all . She was acting as if she had forgotten to return. She was very rude with the passengers. 3 people took ticket to Kunigal . When they asked if they had reached Kunigal, she told that the bus had taken the bypass . She should have informed that, when the passengers took tickets to Kunigal . Those 3 passengers had to travel a long distance back because of the conductor's ignorance. And I also observed that she had misguided old couple. An old man asked her if the bus would stop in Jalahalli cross, she told that it wouldn't stop . And she told them to get down in gurguntepalya . The old couple were not aware of the Bangalore locations. When bus arrived and stopped at Jalahalli cross, the old man asked why that conductor did not guide him properly . For that the conductor talked in a ride way and it reached the extreme situation. She did not give respect to him . She called him "Neenu" instead of "neevu" . And she also called him a dog . This is really unexpected by a government employee. Please warn her not to behave like this . She should know to return proper change, she should know where the bus stops instead of sleeping nicely in the journey, and she should also know to give respect to others (atleast old people). We opt government buses thinking that it would be safe . But if such inconvenience exist, it will be a loss for KSRTC itself .