This complaint is on behalf of my parents.. they travelled to bali today on 21 st aug 2019 on OD 171 departing from kul after 16:30. Malindo air website states that there is a complimentary meal for every international flight of above 3 hrs. As per their tickets (under pnr- XMWSVJ) their flight time was for 3 hrs and 10 mins - 18:25 to 21:35. After a very long layover at kul, my parents got a sandwich on their flight.. for which they should have got a complimentary meal ( as promised on the website) .. n being an x cabin crew i do realise that as per the flight timings in the evenin they should have been served a proper meal .. This is absolute dishonesty showing fake promise on the website and i reassured my parents before booking with malindo that its complimentary Meal and not Snack