22 Apr, 2019 → by ClaimboUser661998
Completely dishonest watch sellers

1

Completely dishonest watch sellers. Background: Purchased a US$50k AP Royal Oak Chronograph in Rose Gold from Jaztime. When it arrived, I realized all they did was drop shipped from another dealer and charged an additional US$2.5k on top of the invoice. No problem, as I understand that's how they make their money. However, one of the pushers was stuck and not working. So I called them immediately, took pictures, took videos, and sent it to them. They said no problem, they will deal with it. Only, when they got back to me, they told me to send to AP for warranty. So I did. AP then tells me that the pusher was not a warranty issue but that someone had banged the pusher. Of course, I told Jaztime this. Their response after a week of no responding? Pay for it yourself. They never verified that the watch was in mint condition (which I had purchased a brand new watch), and told me it was my fault, that I didn't know how to use AP! I have 5 AP watches and never had these issues! For spending $50k, this is the level of service. I am out $5.5k because I bought a watch from Jaztime.com I sent 7 emails and called over 5 times and they just ignored me! Don't do it, and go to other reputable dealers. These guys are a joke, they don't stock inventory - in other words, you'll find cheaper prices and better customer service from everywhere else. Not sure how someone who deals in high-end watches can treat customers who spend so much money like that. Go to Jaztime.com if you want to be ripped off. Don't be fooled by their videos - they are only there to help them appear trustworthy.
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