It was a year ago that my washing machine died, having choice as my peace of mind backup, I was completely dissatisfied with the end result, tech came out and said it was not worth fixing, choice decided he was qualified and said they would send out another tech, after that tech came to the same result, they said the machine was over 10 years old and would only offer 400.00, it cost me 800.00 to replace it with the same type of washer, when I tried to cancel I was told that it's in the policy that they can offer the value of the appliance. I said the reason I have this warranty is in case the A/C went out, that's something here in Florida is a MUST. Long story short, a year later my A/C went out, tech came out and said the whole system must be replaced, choice sent me an email that it would cover the condenser but not the air handler, I would have to pay 600.00 For it and 1000.00 to the repair tech for installation, asked if I would agree to get the repairs started, I said ok. Not a few days later I was called asking for ANOTHER 600.00 from choice to cover the repairs, o said I already did, the representative said ok I will have a case manager call you, when they called I was told I refused the repairs, needless to say I again agreed to the repairs and the 600.00 for the repair, they said they did not know why I was asked for another 600.00, the next day I'm called again asking for 180.00!!! By now I'm pissed, long story short again… Been 3 WEEKS AND NI REPAIRS! Repair company blames the warranty and the warranty blaming the repair company, bottom line if your air conditioner goes out, plan on being without for a month!! I am suppose to have the installation done next week… time will tell