Four rooms of carpeting initially cleaned Wed (7/24/2019) @ approx. 9am. Carpet Tech was hastily going from room to room cleaning. In soiled areas, I had to ask him to go back to those areas because he simply did not bother addressing them while he was cleaning those areas initially. Carpet is generally dry by day two. Had a death in the family. Funeral was on Sat (7/27/2019). Out of town relatives were scheduled to stay at my home but could not because the carpet was still quite wet Friday evening. Hotel reservations had to be made for them. My dog has been staying with my daughter since Tues (7/23/2019 evening in preparation for carpet cleaning. As of this complaint he is still staying at my daughter’s home. Asked the tech if he could possibly squeeze my couch in, which was extremely last minute because I had not planned to get it cleaned initially. He immediately says it will be $175, and I told him that as long as I have been a customer I’ve never paid more than $80. I even asked him to contact his supervisor at Stanley Steemer to have them look at my service record to confirm, and he just kept on quoting the $175. That being said, it was clear that he did not want to clean it because he was in such a hurry. If he did not want to clean it, I would have appreciated him saying that. Because the Carpet tech was speeding through the cleaning process, he did not completely extract the water from my carpeting, so as of Mon (7/29/2019), almost a week later, there are still wet areas of carpeting. I am hoping that this situation does not create mildew and/or mold. The spot cleaning solution that was utilized was also not thoroughly extracted, so I have walked throughout the home transporting that to all four rooms. Now there is a slight sticky residue all over the already cleaned carpet areas. Contacted Cust Serv this morning and the initial rep only entered ONE SENTENCE on this issue when in fact I provided him with various details of my complaint. I cannot believe that this is the extent or level of customer service in which your customers receive from your company. Given that your time slots start at 8am, there were no managers available at 8am this morning, I called back and another Cust Serv rep tried to reach out to three managers and received voicemails for everyone. The manager (Shawn) called me back at 10am asking questions of which I had previously answered for the Cust Serv rep who was supposedly taking notes, but obviously did not. So, my level of frustration is extremely high. I have been a customer since 2006 and only incurred one problem in which Stanley Steemer promptly resolve. Generally, I have no complaints about your company and my carpet cleaning service. The manager has refunded $100 and the Carpet Techs are scheduled for Noon-5pm today to return and possibly clean the carpet again, which means more wetness. I am almost a week getting over wetness and it is happening all over again! This has been a total inconvenience from the word “go”. I never thought I would say this about a great company I recommend to many, but this experience was the worst ever!