We came to Excalibur the room we got was next to elevator banging all day all night the bathroom had mold on ceiling in bathroom have picks, I called customer service was told they would have to downgrade are room and if we didn't like it then that's all they could do . Was rude and didn't offer anything to us my health and the mold was not ok to be treated horribly after spending last 10 years coming to your hotel User's recommendation: Maybe come listen to noise look at issues and help your guest better take time to care about others we are not all out to get a free ride.