Dear Manager, I am a long standing customer with Cargills. I used to purchase my goods from the Mount Lavinia Branch and there the customer service was excellent. even the manager there is very helpful I write the below with great regret. I have recently Shifted to wellawatta and have been very patient with their service. I would like to bring to your notice that when I buy the vegetables I try to reduce the number of shopping bags as much as possible, and so I take the vegetables in the cart to the person who is weighing and ask them to put 2 or 3 vegetables in one bag. (I carry the required number of shipping bags as well) Today (6th march) I went to the wellawatta outlet (next to moor road) and asked the lady who was weighing to do the above she got so irritated and refused to do so. I asked her why? and that we have to reduce plastic as much as possible, she just wouldn't give in. she said because the prices may vary that she cant put it together n one bag. then she threw the carrots on the weighing machine where one fell to the ground and broke in to two (she picked the broken carrots and put it in the bag lazily), eventually because I insisted and she put the another Veggie in one bag with great irritation to the point where things on the table also fell to the ground, because she threw the stuff to the machine. I did not react I took my stuff and left to buy the other items. When I proceeded to the counter I asked the manager there Nirmala W as I recall - if Cargills follows the concept of GOGreen she didn't know what it meant. I was shocked! she didn't understand what I was trying to say about pollution and why we need to reduce plastic. she went on to say that some customers ask for more bags and so they give and that they are the ones getting scolded because they give less bags and she asked if I wanted more bags and started putting the stuff in shipping bags. clearly she didn't understand the concept and she didn't stop to listen to what I was trying to say. (BTW I had my onw cloth bags to carry the stuff) My question to you doesn't cargills follow he concept of GoGreen? to reduce plastic? I see the green bags hanging for purchase, and also is there no briefing done to the sales persons on how to handle customers? I was very disappointed. btw today is the 3rd time that this same person at the vegetable weighing counter did this to me of refusing to baggage the way I wanted reducing the number of plastic. there were no queue behind me as well. I did not want to share this bad experience in a public forum as I have always been satisfied by your service. and the vegetables I found have always been of variety and fresh. Kind to do look in to this matter. and speak to the employees at the welawatta brand specially the importance of reducing plastic and what it means to GOGreen for the betterment of the future generation. Hope to see bio biodegradable bags in place in the coming future as well. I had already emailed this incident to [protected]@cargillsonline.com as well not sure if this is the correct forum. Yours Sincerely Muriel Ratnasingam [protected]