I would like to lodge a complaint against Faye Fan, customer relations officer of Cartier Relations Center, Singapore. I have earlier enquired about whether can I choose not to have the Cartier logo printed on the lens as it will hinder my view, before I choose a Cartier prescribed glasses at a physical store. However, after two email replies, Faye was still reluctant to answer my question and kept beating about the bush. Why is it so hard for her to answer a simple question like this? I'm appalled at Cartier's rigid way of managing customer's queries. Can Cartier please educate your customer relations officer on answering customer's questions in the most direct and effective way? Stop wasting the customer's time! Regards, LIM Wee Leong