I went to my appointment at Boston Medical Center on September 28, 2018 @ 9:35am located on the 3rd floor, Solomon Cancer Center in the Moakley Buliding for an appointment that I was scheduled for with NP, Yves Martine dumas. I told the receptionist that I had an appointment for 10:00am with NP Yves Martine dumas. On this date, September 28, 2018 he told me that my appointment was cancelled by the Manager 4 days ago. I told him that I NEVER RECEIVED A MESSAGE NOR PHONE CALL STATING THAT MY APPOINTMENT WAS CANCELLED. I also told him that I had parked my car in the Valet section of the hospital at a cost of $13.00 to me. I asked him if someone could possibly see me for a quick follow up. He told me to talk with another receptionist in this clinic. I spoke with a female receptionist and she confirmed that my appointment was cancelled. I told her also that I never got a phone call or message stating that my appointment had been cancelled. Again, I asked her if there was someone there that I could see. She told me to write down my name Janet Geisel date of birth 8/23/1941 and maybe they can get someone to see me. I did as I was told, gave her the necessary information and she told me to have a seat. I waited approximately 45 minutes till the first receptionist (male) approached me. According to him he spoke with a doctor and he told me that they can't see me. He then asked me if I wanted to re-schedule my appointment and I told him "NO" and left the clinic. This is unacceptable customer service. Somebody in that department should have either called me on the phone or sent me a message to notify that my appointment was cancelled on the date.