I submitted a complaint regarding my flight VY1240 to Alicante on 16 July 2019. It's been over three months and have heard nothing from you not even confirmation that my complaint is being investigated. I fly with your airline to Alicante at least six times a year and have done for years. As a loyal customer I would have thought as a matter of courtesy I'd have received a reply. My email address is [protected]@aol.com. Looking forward to your response