I purchased a home from Keystone Custom Homes in 2008. The home is located in York, Pa. The plastic window well began deteriorating after I was in the home in approximately eight years. I contacted Keystone Custom home about the problem. The builder informed me that there was no record of the problem in my file. Keystone's employees are notorious for not documenting these problems. Long story short, Keystone referred me to someone who could fix the problem at my expense. I contacted this person and was informed that they did not have a crew to do the work. I ended up finding someone to do the work at the cost of $2,500 dollars out of my own pocket. Now, I have a problem with the concrete cracking on the outside of my home and water has begun to leak into my basement. I contacted Keystone and they want me to send pictures of the problem. I have not sent the pictures yet. Furthermore, I feel I am going to get the runaround again. I will decide what plan to do within the next week. User's recommendation: Don't purchase a home from this company. They do not care about the customer after the sale of the home is complete.