21 Jun, 2021 → by ClaimboUser715400
Company & Hotel Price misrepresented & overcharged
1
June 13, 2021 (Reservation Desk says it was made on June 12, but not true) I called the number for a hotel. A message came on the line saying I was ninth in line and offered to call me back. I no sooner hung up the phone when it rang. The voice on the other end did not say they were from Reservationdesk.com, so I thought he was from the hotel I had called. When he booked a hotel for me, he did not tell me he was using Priceline.com to do it and he told me my charge was $78.11. However, when I looked at my bank credit account, I was charged $107.43 from Priceline.com and an additional $14.99 booking service fee that it turned out was from Reservationdesk.com. (A Priceline agent said the company was lasvegasluxuryrooms.com, a site that doesn't seem to exist. I've had a great deal of trouble trying to talk to someone at Reservationdesk.com, even supposedly being transferred by Priceline.com, but instead getting a message that said, "if I want to directory assistance, dial 9", and then being hung up on. I had to act like I was trying to book a room to get to talk to someone after being on hold for a long time, although that was better than being on the line and going from 28th in line all the way up to 34th in line earlier and then never being called back when I finally hung up the phone to stop going further back in the line and opted for the callback option instead. The person said I would be refunded the $14.99, but not the $29.32. I will see if I ever get that refund, but I should be refunded the rest of it as well. This company needs to be put out of business, and if Priceline.com is helping them with their scam, they should be charged as well.