Update by user Apr 09, 2019 there are many complaints from the past years, it seems they have a habit of stealing, lying, and cheating people out of thier valuable coins !!! Original review posted by user Apr 08, 2019 COLLECTORS UNIVERSE PCGS FRAUD THIEF LIAR RIPP-OFF 0n 3/2/2019 i sent in 5 coins to PCGS grading service for grading, submission form # 580****, [there is an order number also but will add upon request] the order included 1 1956-P jefferson nickel with full steps, 1 1964-D washington quarter, 1 1956 washintgton quarter, 1 1963-D washington quarter, and 1 1964-D washington quarter, upon receiving my coins back I noticed a nickel graded without the full steps designation [FS} ????? how could this be ???? the one i sent in clearly had FULL STEPS CLEARLY !!!! upon further examination of the coin i noticed scratches on the obverse and reverse !!! the coin had been switched, or stolen, I called PCGS and asked to speak to the supervisor, and they connected me with david rosenberg-director, mr rosenberg told me on the phone if indeed its not the right coin that he would "make it right with me", he asked me for pictures of which i provides, and so many emails back and forth now mr rosenberg wants me to send back the coin so he can take it out of the holder and see it more better? and i asked him more than twice, "what is wrong with the pictures " ,, he refused to answer the question and he lied to me, I have had over 32 people look at the coin and the pictures and ITS CLEARLY NOT THE SAME COIN !!!!!!! THEY SWITCHED IT !!!!! by the communication with mr rosenberg, he refuses to answer any pertinent question and now has acquiesced by law, i had numerous people look at the pictures including this morning a print/copy expert at staples, 2 coin dealer friends, one youtube coin expert, a laundrymat girl manager, people at the bust stop, and a marine diesel mechanic, people from all walks of life all agree its not the same coin, so WHAT IS MR DAVID ROSENBERG'S REASON ??? that he cant see the pics ???? what is this mans problem?? i told him the coin is evidence in a criminal investigation, theres more fraud going on with this company also and im going to expose them now, because i was trated very unprofessionally and, mr rosenburg thinks he is so smart, but actually very stupid, by protecting criminals, and im going to show the coins that VARIFY OTHER CRIMES OF THE PCGS GRADING , furthermore, the coin they sent back to me looks buffed with a rag, and it shouldnt even have been graded, i guess somebody thought i was dum and they could just pick out any gold toned nickel and switch it out, YOU JUST DONT LOSE A 10,000$ NICKEL !!!! AND MINE COULD HAVE BEEN WORTH WAY MORE !!! i searched hundreds of nickels looking for the most perfect one. when crimes and frauds are reported they try to cover it up and wont speak about it, this is EXACTLY HOW A CRIME SYNDACATE OPERATES !!!!! RICO CRIMINALS THINK THEY CAN GET AWAY WITH ANYTHING WITH THIER LAWYERS, NOT FOR LONG, !!!!!!! YALL DIRTIEE *** BASTERTS