I thought the problems were resolved, but they aren't. I have a new email address. Instead of rtscobb@***.com, it is cobbrena55@***.com. I also shall choose another password when I can manage to get in touch with someone at Fold3 about my Fold3 account. Right now, I am not receiving email from Fold3 relating to monthly payment on my account. Please respond as soon as possible because I love the history Fold3 sends concerning World War II and others. Thanking you in advance. Rena T. Cobb. User's recommendation: I don't know, but getting support out to customers a little quicker would help.