My family and I stayed at "Coastal Charm" (Ponte Vedra Beach) from June 29th - July 6th. It was the most miserable vacation we have ever experienced and this property is an absolute dump. I complained numerous times to Vacation Rental Pros Office Personnel and I have filed a complaint with the Florida Better Business Bureau as well as the Florida Attorney General's Office. 1.) In violation of Florida Law, we had an unannounced visit to our front door in the early morning hours of Monday (I believe) by a person from VRP sent to see if we had a dog on our premises. We did not have a dog. My daughter had brought her dog over the day before and it remained on the deck or on the beach the entire time not bothering anyone (I see my daughter in Florida once per year). Her dog being outside or on the beach has never been an issue on any other property and we have rented several over the past (9) years. We received two different phone calls after midnight threatening to evict us from VRP. My wife called and explained that the dog was gone and would not be coming back; yet, their Personnel showed up the next morning without any prior announcement (hardly what any Court would consider an emergency; thus, allowing such a visit ) wanting to know if a dog was on the premises. My wife had already assured the woman spoken to over the telephone that the dog was gone and that would not be an issue going forward. 2.) In violation of Florida Law, we were housed in a Rental Unit with no smoke detectors. The VRP Office Manager (who lacks Customer Service skills) asked me if I would allow their technician to come out and put the missing Smoke Detectors in citing the "you must give us a 48 hour notice" clause in the rental contract ... that she did not cite when we were threatened with eviction. I stated that the VRP technician could come out and he was there within an hour putting up Smoke Detectors that should have been in place since 2014. I videoed the maintenance technician putting them up as well as took pictures ... again, for my records. According to the Law, they should have been in place in 2014; thus, five years overdue. 3.) In violation of Florida Law we were denied hot water ... someone had turned off our hot water at the fuse box. My wife took a cold shower and I went to see if there was something amiss with the hot water heater. Because we are gracious people, I was trying to save the Owner a maintenance call (money) by doing this myself; thus, I went downstairs and inspected the hot water heater and found that the hot water breaker had been turned off. No other fuse was turned off. I turned it back on and the VRP maintenance technician stated that this happens frequently at this property when he was installing the Smoke Detectors. 4.) VRP's website for this property advertises Cable Television. When we arrived, the cable box was locked and VRP's refused to give us an unlock code until Wednesday (five days into our vacation) when I (once again) called and complained regarding the locked cable code. We were previously told by two others VRP employees that "the Owner didn't want to bother with it." 5.) There were hand written notes telling us to collect the Owners Postal Mail for him daily as well as urging us to be "frugal" with the Air Conditioner as those utilities are high etc. I took photos of all of this. There was also a note stating that the Oven did not work and apologizing for the inconvenience (photo collected). Advertising two televisions (the one in the bedroom doesn't even have a Cable Box and is therefore useless) and then not affording Guest an unlock code to the one television with a cable box is false advertising, deceptive and rude. This property is an absolute dump and there are numerous negative reviews of this property listed on other websites that VRP has conveniently excluded from their web page. Interestingly, we have received no link to post a review of our week at this dump from VRP. As a Court Employee of thirty plus years, I have documentation, photos, video as well as dates, times and names etc. to back up the validity of my Review