I was diagnosed with Covid two months ago. I notified the bank multiple times to update and ask please don't shut the account. It was kept open for the past two months. Went to check for my stimulus or Unemployment, that's backed up too, only they closed it without any notice knowing I was very sick and unemployed. Why? On the day stimulus checks are supposed to be deposited.? I have been on the phone many hours this morning pleading for them to re open it. Why wasn't I notified.. no email or letters? Very rude supervisor implied it was my fault for being out of work so long.. Really.? I'm just grateful my family didn't have to close the account with my death certificate. Covid. Another Supervisor informed me during our conversation that like 44 million customers were having issues this week. So it's 2021 and Covid doesn't exist anymore right?. Where are the protections or considerations for the people of America.? Do not bank with this bank ...period. Bank of "America " what a joke. Not to mention I can't even get into a bank because most branches are closed. User's recommendation: Do not bank with this company.