I just spent about an hour chatting with various reps on Clinique.com. They are not able to find my order after I stated that initially I didn't have an account with the site and I often checked out as a guest, especially if I wasn't home with all of my various passwords at hand. The reps were pleasant and respectful. That is not my issue. I have a compact that cost almost $30 that has grainy lumps in it. I only save invoices as long as it takes to verify that (a) my order is correct and (b) the $$ amount is correct on my credit card. I have never had a problem with any Clinique product before this. Who knew. I asked if I could send in the current compact that I have and exchange it for another. Same shade, same everything. I was willing to send at my own expense. I never asked for $$ or a credit to my credit card. Product for product is all I want. The makeup is not comfortable to apply. What normally appears creamy and smooth is very grainy. I have rosacea and I need to have somethin smooth applied to my face. I can't imagine that I'm asking for something outlandish. Normally a company stands behind it's product if something is wrong with it. I asked if there was someone I could speak with who can understand this this product is not up to par. My answer was not without an invoice. Well, the green Clinique compact with the bumps in it certainly proves that it's their product. The label states exactly what it is. I guess they don't care. I'll I want is an exchange of product. Doesn't seem that complicated.