I have been a customer of Clarins for many many years and have enjoyed using your products. I have been purchasing products through Escentual on line as have found them good with delivering and I can earn points, (As I spend quite a bit of money on Clarins). Unfortunately I have to write to you yet again re the Total eye lift, this is now the third time!, and I am quite appalled by it. The first time I returned to Escentual they replaced it after having to wait for label to be sent to return it, they then replaced it. The second time I returned to yourselves, and if you-care to look back my emails date back to February on this ongoing problem. Again I waited for Label and returned it then waited for replacement .It has now happened again !! this time I am away at a wedding and cannot use it, and again had to go and buy something to replace it, as I need to use this everyday. There is obviously a manufacturing problem with this product as I have read other complaints on it. Each time it works for a short time and then the pump stops working, after all this is not a cheap product! For such a reputable company I now find this unacceptable, I have got very fed up with the service I should not have to keep returning this and wait for a replacement. Once I can understand, everyone has problems, but 3 times ? Your comments please Jayne Belgrave