The claim number as stated above refers to a auto accident involving 2 autos in a parking lot. Driver of Vehicle #1 (the other driver) collided into our car (Vehicle #2) causing damage to the rear driver side door and small portion of the rear quarter panel. Was not happy with Liberty Mutual's decision and tried to dispute claim. We were totally ignored and the case was closed. I'm left in the dark with no voice in the matter. Where is the customer service/support team. Been a Liberty Mutual customer for close to 50 years with very few minor claims. The claims department along with a non responsive Ms. J. Chasteen (Claims Manager position??????)did a very poor job determining who was at fault and making the right decision. Their decision was truly based on HOW MUCH MONEY CAN WE SAVE. Do not believe the Liberty Mutual TV commercials, THEY DON'T CARE ABOUT YOU, it's all about monies, GREED.