Chase claims department fails to protect clients in regards to third party charging cash apps or related websites. Customers beware of any discrepancies with merchant's using these applications or sites to charge clients. If there is an issue with a service or dissatisfaction even when providing substantial evidence, chase representatives and claims will state that this can no longer be reversed. These policies NEED to be advised to chase clients as these applications are being used more often by many businesses. Having spoken to a claims rep, it showed more ignorance on their end as the claims rep could not even find the specific source of this policy and unfortunately my case remained unresolved filling a crook merchant's pockets.