My son was in an accident on the 28th January 2021, today is the 8th Match 2021 and there is no indication that this claim has been resolved. Assessment was done on the car and it was wrong because when the car was towed to the panel beaters the found more things that needed to be fixed, first they said the car will be fixed then they said it is a write off and this all after i did all the follow ups. Since the accident i have been doing all the follow up's, MiWay does not get back to me. I have now called and email the lady handling my claim but she is not responding. Does it really take a month, going in to the 2nd month for a claim to be finalized? What more from my side do i need to do to get this claim resolved, I have already send the settlement letter 2 times. This is now stopping me to purchase a new car and causing a lot of aggravation. All this said and done MiWay is quick to send a new policy with a R700 increase. I do understand the working from home but i am also working from home and i also have deadlines to meet. PLEASE CAN SOME ONE GET BACK TO ME NOW ON WHEN THIS WILL BE SORTED OUT. I NEED TO MOVE ON WITH MY LIFE AND MAYBE MOVE TO A DIFFERENT INSURAR.