I recently called Humana to try to find out the status of a claim which I had filed. This was for services which I had paid for myself, but for which the provider did not do direct billing to Humana. I was on the phone for 1 and 1/2 hours trying to resolve this. I spoke to three different agents, none of whom seemed to be well-trained or knowledgable. I was disconnected twice, put on hold innumerable times, and had two bad phone connections with feedback of my own voice. One agent spoke as though he had a mouth full of mush. I could not understand him and kept asking him to speak up. He was to call me back immediately after we cut our call short due to a bad connection. When about 10 minutes had passed without a call I phoned in again asking for a supervisor. I might add that, with the exception of the supervisor, not one person whom I spoke to was even able to locate my submitted claim information. The supervisor whom I finally spoke with was very helpful and within another 10 minutes I had my answer. Unfortunately, this kind of poor customer service has been the norm rather than the exception each and very time I have had to call Humana. Agents always seem confused, unsure and inadequately trained. Humana needs to do something about this NOW. For those of us dealing with matters of health, we do not need the stress of poor health insurance communications to add to our situation. Humana should do everything within its power to rectify this situation. I am seriously thinking of changing health insurance carriers because of this continuing problem. Melinda Elkins Asheville, North Carolina