Unlike the other complaint, we actually got the disk, but it had horrible pictures. Out of 600+ shots only a dozen where remotely worth keeping. The deal on Groupon was not adhered to and we were manipulated into paying Joe more money to get him to agree to do the job. We paid an extra $200after negotiating for 30-60 minutes and finally agreed to $200 with a promise to give him more once we saw the proofs. The deal was we were to get touch-ups and a multitude of prints. We never heard back from Joe after we got the disk despite several emails. His website looks great--the actual product, response/communication and product were horrible. I use Groupon often and this was my worst experience by far. Don't use Joe or City Dock--horrible expereince!