Today I was contacted by GW Hospital cancelling my procedure to treat my lower back pain. I immediately got on the phone with Cigna authorization department. This is my fifth denial by the way. Th authorization department took over 35 minutes to locate my latest denial. Once, they got on the phone, they said my doctors request was not clear what spinal nerve would be treated. My GW Doctor has been contacting Cigna Authorization Department all day but to no avail. Please, all those who read this. Skip Cigna. Terrible insurance company to deal with. Earlier this month my health insurance was cancelled for no reason but they were paid their insurance premium. No hope for tomorrow with Cigna as my health care provider.